Questions we are asked most

Yes. The figure in the price list is the whole fare for the whole vehicle. There is no booking fee, no card fee, no service charge and no surcharge added at the door.

No. There is no deposit, no card payment and no booking fee. You pay the driver in cash or by bank transfer once the journey is finished.

Per vehicle. Four people in a Camry pay the same as one person in a Camry.

No. A landing at two in the morning is the same fare as a landing at midday, on every route. A great many Umrah flights arrive overnight and we price for that rather than around it.

Yes. Create an account and every completed journey carries a printable receipt. We are not registered for VAT, so it is a receipt for your records and not a tax invoice, and it says so.

Send it anyway. Anything off the published list is priced by hand and sent back to you in writing, usually within the hour, before you commit to anything.

Nothing changes. Send the flight number when you book and we watch the arrival board. Waiting time at the airport is already in the fare, however long customs takes.

Inside the arrivals hall, past baggage reclaim, holding a board with your name on it. Not in the car park and not at the kerb. At Jeddah that is Terminal 1 or the Hajj Terminal, whichever you land at.

From Makkah to Jeddah Airport, four hours before an international departure and three before a domestic one. From Madinah to Jeddah, seven. Tell us the flight time and we work it back for you.

Yes. Say so when you book and the driver stops at Masjid Ayesha, Ju'ranah or Dhul Hulayfah and waits while you change and pray. On the Jeddah run the airport meeqat works too.

Up to the capacity listed for the vehicle, and nothing is charged by the bag. If you are carrying Zamzam back, say how many containers and we will send something larger.

Yes, at no charge, but ask when you book so the driver brings one. Tell us the age of the child and we bring the right kind.

Arabic across the team, English with most drivers, and Urdu with a large part of it. Ask for one when you book and we assign accordingly.

Yes. Ask when you book and the driver will wait with the vehicle at every stop rather than accompanying the group.

A folding chair goes in the boot of the Hiace or the Staria with the seats still up. Tell us when you book so we send one of those rather than a saloon.

The day before you travel we send the driver name, his number and the vehicle. Ask and we send a photograph of the car as well.

A week is comfortable. In Ramadan and around Hajj, earlier. Same day is often possible, so it is always worth asking.

Yes. On the Makkah to Madinah run prayer and rest stops are part of the journey, not an extra hour.

Tell us before you travel and we quote it in the same message. A stop added on the day is charged at the hourly rate for the vehicle, and the driver will tell you the figure before it starts.

Tell us and it is cancelled. Nothing was taken from you, so there is nothing to refund and no cancellation fee.

Yes, up to a full coach of forty four with the luggage in the hold. Send the numbers and the dates and you get one figure for the whole movement rather than several vehicles added together.